Medical Aids Questions and Answers.
Can I claim from my Medical Aid?
We can claim DIRECTLY from DISCOVERY HEALTH MEDICAL AID on your behalf.
For all other Medical Aids, you will need to first pay us by credit card, debit card or EFT and we will send you a Medical Aid invoice with your order that you can submit to your Medical Aid.
Your Medical Aid provider will reimburse you for the amount of funds you have available. In order to receive a Medical Aid invoice you will need to send us the following Medical Aid details to email@example.com
1.Medical Aid name.
2.Medical Aid plan/option.
3.Medical Aid membership number.
4.Main member's full name.
5.Main members ID number.
6.Patient's full name.
7.Patient's ID number.
Which Medical Aids are you registered with?
We are registered with all of the major Medical Aid providers in South Africa.
How will I know when my Medical Aid has paid me?
Normally within 3-7 days of submitting your invoice, your medical aid will let you know how much they will be paying you back.
How long does it take to delivery my contact lens order?
Delivery times are 5-10 working days.
Once we have dispatched your order, you will receive a courier tracking number.
Should our suppliers have no stock then delivery times may be slightly longer.
We will notify you if there are any delays.
We offer FREE delivery on all orders over R750.00, for orders under R750.00 we charge a nominal delivery fee of R75.00.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item.
We recommend you consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
How do I find my prescription?
It is important to have your eyes professionally examined yearly, to ensure your contact lens prescription is valid and current.
You can find your prescription on the report given to you by your eye care professional after your eye test.
What does each prescription figures mean?
Base Curve (BC): The base curve determines what type of fit is required for the lens to meet the curve of your eye, this is usually written in millimeters or sometimes with the words: flat, median or steep.
Power/Sphere (PWR/SPH): This figure shows whether you are long or short-sighted and how much correction your eyes require. If you are long-sighted your figure will begin with a + (plus sign) and if you are short-sighted it will begin with a – (minus sign). This will be followed by a number that goes up from 0 in measures of 0.25 dioptres, the higher the number the stronger the visual correction needed (this value can be displayed on the box as "PWR" or "D").
Prescription Figures for Astigmatism. The below figures are only displayed on contact lens prescriptions where there is a need for astigmatism correction.
Cylinder (CYL): The cylinder will always been a minus number that increases in measures of 0.25. Much like the power/sphere figure that is shown on all standard prescriptions, the cylinder denotes the extra visual requirements needed for astigmatism and how severe the astigmatism is.
Axis (AX): Astigmatism is caused by the irregular curvature of the eye, the axis is a figure which determines the angle of the correction needed in order to see clearly. The Axis is always a number between 0 and 180 degrees.
Prescription figures for Presbyopia: The below figures are only displayed on contact lens prescriptions where there is a need for presbyopia/multifocal correction.
Addition (ADD): If you suffer from presbyopia it affects your near vision, the Addition figure determines what level of correction you need to be able to see clearly at a close distance. This is a number between 0.50 and 3.00, some contact lens brands refer to this as a high, medium or low.
Dominant: If you wear multifocals your lens correction is determined by a dominant and non-dominant eye, this is the dominant figure usually marked with a “D” and “N” to express which eye is which.
Contact us at: email@example.com
FREE delivery on all orders over R750.00.